Service

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Service

We have service center in Germany and Holland taking care of after-safe service for European clients with the following contact:

German Office
Address: Strawinsky Str. 27b, D-90455, Nuremberg, Germany.
Hotline: 01805 161688
Tel: +49-912218827258
Email: office-germany@tsbicycle.net
Dutch Office
Address: Rozengaardseweg 21, 7001DN Doetinchem, The Netherlands.
Tel: +31 (0) 85 4898300
Email: office-holland@tsbicycle.net

1.Face to face service
We may establish an office taking care of after-sales service with professional staffs in special territory according to the quantity of orders and clients, also possibly offers 1 to 1 type service to VIP customers.
2.Tracking service
We offer free training service to our buyers timely so that they are able to serve our end users properly and in the meantime our service team from head office will be at the first scene to find where the problem is from and settle it.
3.Timely checking
Our sales and after sales teams will timely consult all of our distributors by visiting, phone call, fax &Emails to see if there is any problems from quality, marketing and service, will solve it immediately if it occurred.